Call Intelligence Features
Discover how EchoDeck transforms your sales organization with advanced call analytics and artificial intelligence. Our sales and customer service intelligence platform transforms every conversation into valuable insights, turning your contact center into a data-driven success engine.
Seamless
API integration
EchoDeck integrates effortlessly into your existing sales infrastructure through our robust API interface. Whether CRM system, contact center software, or sales intelligence tools – our AI platform connects seamlessly with over 50+ business applications. Implementation takes just a few minutes, requiring no IT effort. Your call analytics start automatically, while all data remains securely in your familiar environment. Benefit from real-time synchronization and automatic updates that continuously optimize your sales intelligence.
Chat with Your
Call Data
Revolutionize your data analysis with our innovative chat feature. Simply ask your call data questions and receive precise answers instantly. "Which objections lead to the most lost deals?" or "Show me the best conversation techniques in Q4" – our AI understands your questions and delivers actionable insights. This artificial intelligence makes complex call analytics accessible to everyone, without data expertise. Your sales intelligence becomes a personal advisor for optimal contact center performance.
End-to-end analyses
EchoDeck offers complete transparency across your entire sales process through comprehensive call intelligence. From initial contact to contract closure, our AI analyzes every touchpoint and identifies optimization potential. Our call analytics directly correlate conversation content with CRM outcomes and precisely demonstrate which behaviors lead to success. This holistic sales intelligence enables data-driven decisions at all levels. Your contact center becomes a strategic growth engine through artificial intelligence.
Personalized
Dashboard
Your customized dashboard visualizes all relevant call intelligence metrics in real time and automatically adapts to your role. Managers see team performance and coaching opportunities, while call agents receive their personalized KPIs and suggestions for improvement. Our AI prioritizes the most important insights and alerts based on your goals. The intuitive user interface makes complex call analytics understandable and actionable. Your sales and service intelligence becomes your daily compass for maximum contact center efficiency through artificial intelligence.
Data-based coaching
Transform your coaching from subjective assessments to objective, AI-powered recommendations. EchoDeck automatically identifies coaching opportunities through detailed call analysis and provides specific suggestions for improvement. Our call analytics precisely demonstrate which conversation techniques should be optimized and how. Managers receive data-driven coaching plans that demonstrably improve performance. We make coaching in your contact center measurable, fair, and highly effective.
Alerts in Teams, Slack, via email, ...
Stay informed with intelligent notifications about critical sales and service events directly in Teams, Slack, or via email. Our AI automatically detects key patterns in your call intelligence—from churn risks to hot leads—and alerts the right people at the optimal time. Call analytics triggers alerts when deviations from successful patterns or new opportunities arise. This artificial intelligence ensures that no important sales and service intelligence is lost. Your contact center responds immediately to all business-critical developments.