About EchoDeck
Our Mission
At EchoDeck, we have a clear mission: to end the systematic underutilization of sales calls and transform every customer interaction into valuable business impact. While 95% of all sales calls remain unused today, we are creating a new reality of data-driven sales excellence through AI-powered call intelligence. Our Sales and Customer Service Intelligence platform makes professional call analytics accessible to companies of all sizes.
We firmly believe that our hybrid approach—the intelligent combination of human intuition and artificial intelligence—represents the future of sales. Instead of replacing people with technology, we enhance their capabilities through precise data analysis and objective insights. Our team of data experts, AI engineers, and sales veterans works daily to close the measurability gap in sales and customer service and help organizations move from subjective gut decisions to evidence-based strategies. EchoDeck stands for the transformation of traditional contact centers into intelligent, data-driven growth engines.
Our goal
Our primary goal is to continue developing EchoDeck into the leading call intelligence platform for scalable sales organizations. We strive to solve the scaling dilemma facing growing companies: The higher the call volume, the more difficult it becomes to measure and optimize quality. While other tools fail at high volumes, EchoDeck is specifically designed for this challenge and can effortlessly analyze thousands of calls daily.
With EchoDeck, we're building the reference platform for companies that want to take their sales and customer service intelligence to the next level. Our focus is on seamless integration with existing systems, delivering actionable insights through artificial intelligence, and enabling data-driven coaching processes. We're continuously working to refine our call analytics algorithms and develop new features that meet the evolving needs of modern contact centers. Our goal is to be not just a software provider, but a strategic partner for the digital transformation of sales organizations worldwide.
Our story
EchoDeck was born out of frustration with the systematic waste of valuable sales data. As experienced sales professionals and technology experts, our founders recognized the paradox of the modern sales organization: While every click and every digital interaction is meticulously tracked, the most valuable data—the sales conversations themselves—remains largely unused. This realization was the starting point for the development of an AI-powered solution that closes this data blind spot.
Our journey began in 2023 with intensive research into the application of large language models in sales intelligence. It quickly became clear that the technological maturity had been reached to take conversation analytics to a whole new level. After months of development and testing with leading sales organizations, EchoDeck emerged as the first platform that not only transcribes conversations but delivers true call intelligence by correlating conversation content with business outcomes. Today, we help companies transform their contact centers from reactive cost centers to proactive growth drivers. Our vision of a fully data-driven sales world is becoming a reality every day – one conversation at a time.